Delivery & Return

Delivery Service:-
Rthath One currently provides delivery service to the Kingdom of Saudi Arabia through our partner, “SMSA”. We will deliver all products to you, whether you are in your home or office. The delivery company provides its services within the borders of the main cities, or sub-cities. If the delivery address is outside these borders, we will have to wed your request to you to receive your orders from the nearest office of the shipping company.

Do I have to pay additional fees for delivering the goods? (What delivery options do you have and what are the required fees)
The delivery service of the products that we offer to our valued customers is a free service currently, whether it is the method of payment upon delivery or by visa or by order, only orders whose value is less than: Saudi Arabia: 300 SAR will be added 20 SAR shipping costs

We offer free standard delivery service within 2-7 working days for all merchandise orders in the amount of SAR 300 or more. There is a delivery fee of SAR 20 for orders valued at $ 299 or less.

How long does my application take to reach me?
You can find out how long it takes to deliver the products by reviewing the product page. days. Delivery within the Kingdom of Saudi Arabia takes from 5 to 7 business days

Can I choose a delivery space?
Our delivery partner will contact you via SMS to confirm delivery. We do not offer time space options at this time

Will you be charged for re-delivery?
If we try to deliver your order but you are not there to receive it, we will try again at the next available date. Reconnection fees may apply if our second attempt to deliver your order fails.

How can I track my order?
When shipping the order with SMSA, you will be provided with the shipment number in your email, where you can log on to www.samsa.com and track the shipment. If your order delivery period exceeds the expected delivery period, we ask that you contact our customer service team via the contact us form or at the number and we will be We are happy to help you in all possible ways

What do I do if the product I received is damaged or damaged?
We at Rthath One are very interested in packaging products, but in case the product reaches you in a damaged condition, we hope that you will tell us immediately via the contact us form or on the number 920012909, and we will set an appointment for a replacement or product recovery and issue a voucher that enables you to make an order New with the same value as the product you bought. While keeping the product unused and in good condition, the labels are not removed and the original packaging is intact and undamaged

Can I deliver my order to the mailbox?
No, requests must be sent to a place where someone is to receive them and sign the receipt

How can I change my delivery address?
We kindly ask you to fill in the contact us form to tell us your correct address. SMSA employees will contact you before receiving your order, allowing you to confirm or change your delivery address

What can be done if I miss my order?
If there is a possibility that you will not be at home to receive your order, contact the SMSA Customer Service team to reschedule another delivery date. If you have already missed the delivery date, one of our agents at our delivery partner will contact you either by email or SMS on the mobile phone to inform you of the missed delivery date and a new appointment will be scheduled for another delivery.

What is the difference between a delivery fee and a shipping fee?
We strive to provide the best services and expand options for our customers, so we provide a cash on delivery service that entails additional costs from the shipping company which is 25 SAR and you can cancel this value by paying in advance with Visa, and the shipping costs are free for orders that In excess of 300 SAR, otherwise additional costs of 20 SAR will be incurred

What can cause delay in my order? (What should I do when my order is late)?
We at Rthath One believe that the delivery of the order must take place on time and any delay will be very frustrating, therefore we are working to deliver the shipment to the shipping companies within a maximum of one working day and any delay by the shipping companies so know that your request is our responsibility, just contact us at the unified number 920012909 We will follow up on the request and deliver it to you as quickly as possible